Privacy Policy

At Fleur du Mal, we believe that true luxury extends beyond the delicate lace of our lingerie and the perfect drape of our clothing to encompass every aspect of your experience with us. Just as we meticulously craft each piece in our collections, we are deeply committed to protecting your privacy and personal information with the same attention to detail and excellence.

Information We Collect

To provide you with our seamless shopping experience, we collect certain information when you interact with our website:

• Personal Identification Information: Name, email address, shipping address, and contact details when you create an account or place an order
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Browsing Information: Products you view, add to cart, or wishlist; your preferences for lingerie, swimwear, and clothing collections
• Technical Information: IP address, browser type, device information, and browsing patterns
• Communication Records: Correspondence with our customer service team

How We Use Your Information

We use your personal information with the same care we devote to crafting our lined bras and high-waisted panties:

• To process and fulfill your orders from our various collections including Le Panty Bar, bridal sets, and knitwear
• To provide personalized recommendations based on your browsing preferences
• To communicate with you about your orders, account, and our latest collections
• To improve our website, products, and customer service
• To prevent fraud and ensure the security of your transactions
• To comply with legal obligations and protect our rights

Information Sharing and Disclosure

We treat your personal information with the discretion and respect it deserves:

• Service Providers: We share necessary information with trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and marketing—all bound by strict confidentiality agreements
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity
• International Transfers: As we serve customers globally (excluding Asia and certain remote areas), your information may be processed in countries with different privacy laws, but we ensure adequate protection through standard contractual clauses

We never sell your personal information to third parties.

Data Storage and Security

We protect your data with the same reliability we build into every seam of our bodysuits and every stitch of our clothing:

• Industry-standard encryption technology for all financial transactions
• Secure servers with limited access to authorized personnel only
• Regular security assessments and updates to our systems
• Data retention only for as long as necessary to fulfill the purposes outlined in this policy

Your Rights and Choices

You have control over your personal information, reflecting our commitment to your comfort and confidence:

• Access and Correction: You may access and update your personal information through your account settings
• Data Portability: You can request a copy of your personal data in a structured format
• Deletion: You may request deletion of your personal information, subject to certain legal obligations
• Marketing Preferences: You can opt-out of marketing communications at any time using the unsubscribe link in our emails
• Objection and Restriction: You may object to or request restriction of certain processing activities

To exercise these rights, please contact us using the information below.

Cookies and Tracking Technologies

Like the delicate details that complete our lingerie collections, we use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure shopping
• Analytical Cookies: Help us understand how customers interact with our collections and improve our website
• Preference Cookies: Remember your settings and preferences for a personalized experience
• Marketing Cookies: Used to show relevant advertisements for our products

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

From your initial selection of the perfect piece to the final confirmation of your order, we’ve designed every step—including how we protect your privacy—to reflect the elegance, quality, and sophistication of the Fleur du Mal experience.