At Fleur du Mal, we understand that true luxury lies not only in the exquisite craftsmanship of our lingerie and clothing but in every aspect of your experience with us. Should any piece from our collections not meet your expectations, we have designed a returns process that reflects the same attention to detail and excellence we devote to our products.
Return & Exchange Policy
We gladly accept returns and exchanges within 15 days of your receipt date. To be eligible for a return, items must be in their original condition: unworn, unwashed, with all original tags attached, and in their original packaging.
Important Note on Non-Returnable Items
For hygiene and quality assurance reasons, the following items from our collections cannot be returned or exchanged:
- Bodysuits (due to their intimate nature)
- Lined Bras
- High Waisted Panties
- Bridal collections
- Swimwear (Bikinis) with removed hygiene liners
We encourage you to carefully review product descriptions and sizing guides before making your selection.
Return & Exchange Process
Step 1: Initiate Your Return
To begin the return or exchange process, please contact our customer service team at [email protected] with the following information:
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Fleur du Mal Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to Return: [Product Name, Size, Color]
Reason for Return: [Please specify reason]
Preferred Resolution: [Refund/Exchange for specific item]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Wait for Authorization
Our customer service team will respond within 1-2 business days with a Return Authorization Number and detailed instructions for shipping your return.
Step 3: Package and Ship Your Return
Please securely package the item(s) in their original packaging, include the original packing slip, and mail to:
Fleur du Mal Returns
1261 Steamboat Dr
Fayetteville, US 72704
Step 4: Processing
Once we receive your return, please allow 3-5 business days for processing. You will receive an email confirmation when your return has been processed.
Refund Information
Refund Timeline
Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your return. The refund amount will include the cost of the returned item(s), excluding original shipping charges.
Refund Methods
Refunds will be issued through your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB)
- PayPal
Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.
Exchange Policy
Exchanges are subject to product availability. If you wish to exchange an item for a different size or color, we recommend placing a new order for the desired item and returning the original to expedite the process.
International Returns
As we serve customers globally (excluding Asia and certain remote areas), international customers are responsible for return shipping costs and any applicable customs duties or taxes. We recommend using a trackable shipping service and retaining your proof of postage.
Need Assistance?
Our customer service team is dedicated to ensuring your complete satisfaction with every Fleur du Mal experience. Please don’t hesitate to contact us with any questions:
Email: [email protected]
Address: 1261 Steamboat Dr, Fayetteville, US 72704
From the initial selection of your perfect piece to our commitment to your complete satisfaction, we’ve designed every aspect of the Fleur du Mal experience—including our returns process—to reflect the elegance, quality, and sophistication you expect from our collections.