At Fleur du Mal, we understand that true luxury lies not only in the exquisite craftsmanship of our lingerie and clothing but in every aspect of your experience with us. Our shipping and returns policies reflect the same attention to detail and excellence we devote to our products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping

  • Available for orders of $50 or more
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

International Shipping Note: We serve customers globally (excluding Asia and certain remote areas). International customers are responsible for any applicable customs duties or taxes upon delivery.

Returns & Exchanges

We gladly accept returns and exchanges within 15 days of your receipt date. To be eligible for a return, items must be in their original condition: unworn, unwashed, with all original tags attached, and in their original packaging.

Important Note on Non-Returnable Items

For hygiene and quality assurance reasons, the following items from our collections cannot be returned or exchanged:

  • Bodysuits (due to their intimate nature)
  • Lined Bras
  • High Waisted Panties
  • Bridal collections
  • Swimwear (Bikinis) with removed hygiene liners

We encourage you to carefully review product descriptions and sizing guides before making your selection.

Return & Exchange Process

1 Initiate Your Return

To begin the return or exchange process, please contact our customer service team at [email protected] with the following information:

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Fleur du Mal Customer Service Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to Return: [Product Name, Size, Color]
Reason for Return: [Please specify reason]
Preferred Resolution: [Refund/Exchange for specific item]

Thank you for your assistance.
Sincerely,
[Your Name]

2 Wait for Authorization

Our customer service team will respond within 1-2 business days with a Return Authorization Number and detailed instructions for shipping your return.

3 Package and Ship Your Return

Please securely package the item(s) in their original packaging, include the original packing slip, and mail to:

Fleur du Mal Returns
1261 Steamboat Dr
Fayetteville, US 72704

4 Processing

Once we receive your return, please allow 3-5 business days for processing. You will receive an email confirmation when your return has been processed.

Refund Information

Refund Timeline

Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your return. The refund amount will include the cost of the returned item(s), excluding original shipping charges.

Refund Methods

Refunds will be issued through your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB)
  • PayPal

Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Policy

Exchanges are subject to product availability. If you wish to exchange an item for a different size or color, we recommend placing a new order for the desired item and returning the original to expedite the process.

International Returns

International customers are responsible for return shipping costs and any applicable customs duties or taxes. We recommend using a trackable shipping service and retaining your proof of postage.

Need Assistance?

Our customer service team is dedicated to ensuring your complete satisfaction with every Fleur du Mal experience. Please don’t hesitate to contact us with any questions:

Email: [email protected]
Address: 1261 Steamboat Dr, Fayetteville, US 72704

From the initial selection of your perfect piece to our commitment to your complete satisfaction, we’ve designed every aspect of the Fleur du Mal experience—including our shipping and returns processes—to reflect the elegance, quality, and sophistication you expect from our collections.