Term and Conditions

Welcome to Fleur du Mal. These Terms and Conditions govern your use of our website, lingeriefleurdumal.com, and your purchase of our products. By accessing our site and making a purchase, you agree to be bound by these terms. Please read them carefully.

1. Introduction & Our Philosophy

Fleur du Mal is a purveyor of luxury lingerie, clothing, and accessories designed for the discerning individual who values elegance, sophistication, and exceptional quality. Our terms are crafted with the same attention to detail and commitment to excellence that defines our collections, ensuring a seamless and refined experience from browsing to aftercare.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate, current, and complete information during account registration and checkout.
• Use the website only for lawful purposes and not engage in any fraudulent activity.
• Respect our intellectual property and not reproduce, distribute, or exploit any content from the site without our express written permission.
• Be responsible for maintaining the confidentiality of your account credentials.
• Ensure you are of legal age in your jurisdiction to form a binding contract.

3. Products and Services Description

Fleur du Mal offers a curated selection of:

• Lingerie: Including bras, bodysuits, panties, and lounge sets.
• Clothing: Such as dresses, knitwear, and cover-ups.
• Swimwear: Including bikinis.
• Bridal Collections: Special pieces for momentous occasions.

We strive to present our products as accurately as possible. However, slight variations in color or texture may occur due to screen settings. Please refer to product descriptions and sizing guides for detailed information.

4. Ordering and Payment Terms

Order Process: All orders are subject to acceptance and product availability. You will receive an order confirmation via email once your payment is processed.

Payment Methods: We accept payments via Visa, MasterCard, JCB, and PayPal. All payments are processed securely. By providing payment information, you represent that you are authorized to use the chosen method.

Pricing: All prices are listed in US Dollars (USD). We reserve the right to adjust prices due to market changes or errors. In case of an error, we will contact you before processing your order.

5. Shipping and Delivery

Processing: Orders are processed within 1-2 business days after payment confirmation.

Shipping Options:

• Standard Shipping: $12.95 via DHL or FedEx. Delivery within 10-15 business days after shipment.
• Free Shipping: For orders of $50 or more, via EMS. Delivery within 15-25 business days after shipment.

International Orders: We ship globally, excluding Asia and certain remote areas. International customers are responsible for any customs duties, taxes, or import fees levied by their country. Delivery times may vary due to customs processing.

6. Returns, Exchanges, and Refunds

Your satisfaction is our priority. Please review our policy carefully.

Eligibility: Returns and exchanges are accepted within 15 days of the receipt date. Items must be in original, unworn, unwashed condition with all tags and packaging intact.

Non-Returnable Items: For hygiene and quality assurance, the following cannot be returned or exchanged:

• Bodysuits
• Lined Bras
• High Waisted Panties
• Bridal Collections
• Swimwear (Bikinis) with removed hygiene liners

Process:

1. Contact our Customer Service at [email protected] with your order details to initiate a return.
2. You will receive a Return Authorization Number and shipping instructions.
3. Ship the item(s) to: Fleur du Mal Returns, 1261 Steamboat Dr, Fayetteville, US 72704.

Refunds: Refunds are processed to the original payment method within 7-10 business days after we receive and inspect the return. Original shipping charges are non-refundable.

Exchanges: Exchanges are subject to availability. To expedite, we recommend placing a new order and returning the original item.

International Returns: Customers are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable service.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Fleur du Mal and is protected by international copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written consent.

8. Limitation of Liability

Fleur du Mal shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claim related to your purchase shall not exceed the cost of the products ordered.

We are not responsible for delays or failures in performance resulting from acts beyond our reasonable control, such as natural disasters, acts of government, or supply chain disruptions.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, available on our website, outlines how we collect, use, and safeguard your personal information. By using our site, you consent to such processing.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States, specifically the state of [Insert State, e.g., Arkansas]. Any disputes shall be resolved in the courts located in Fayetteville, US.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes constitutes acceptance of the new terms.

12. Contact Us

Thank you for choosing Fleur du Mal. We are dedicated to providing you with an unparalleled experience in luxury lingerie and apparel.